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Refund policy

At Hugescoot, we value your satisfaction with our outdoor electric scooters. If you find the need to return a product or request a refund, please follow the guidelines outlined below:

Eligibility for Returns:

  • It must also be in the original packaging. 
  • To complete your return, we require a receipt or proof of Hugescoot's product purchase.

  • The return request must be initiated within 14 days of the delivery date.

How to Initiate a Return:

  • Contact the Hugescoot support team via email at or by phone at +1 (801) 745-7335.
  • The Hugescoot support team will provide you with detailed instructions on how to proceed with the return.

Return Shipping:

  • Customers are responsible for return shipping costs unless the return is due to a product defect or an error on our part.
  • Please ship your return to Hugescoot 1632 Oakcrest Drive Ogden, UT 84403 United States.

Refund Process:

  • Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
  • If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days.

Late or Missing Refunds:

  • If you haven’t received a refund yet, please check your bank account or contact your credit card company.
  • If the issue persists, contact us at for assistance.

Product Exchanges:

  • We only replace items if they are defective or damaged. If you need to exchange a product for the same item, contact us at

Note: This Return & Refund Policy is subject to change without notice. Please check this page regularly for updates.

Thank you for choosing Hugescoot!

Trade name: Zappscycles LLC
LLC EIM Number: 93-1912294
Tax ID: 020690863
Address: 1632 Oakcrest Drive, Ogden, U84403 United States

Phone number: +1 (801) 745-7335
Support Time: 8 AM - PM (MONDAY to FRIDAY) 


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